Fire and Community Evacuation in Apex, NC

The case study investigates an inferno at a perilous waste facility situated at Apex, North Carolina. The inferno started on the eve of October 6th, 2006, at the EQ hazardous waste facility on Investment Boulevard in Apex; a neighborhood of Raleigh, North Carolina. In response to the disaster, city authorities planned an evacuation exercise for tens of thousands of city dwellers for two days as the inferno kept raging.Advertising We will write a custom essay sample on Fire and Community Evacuation in Apex, NC specifically for you for only $16.05 $11/page Learn More Around 30 residents sought medical treatment. The U.S. Chemical Safety Board (CSB) demanded a new national fire code for hazardous waste installations and for enhancing the disaster response mechanisms to community emergency planners with regard to the chemicals stored, and handled by these facilities. This can improve safety of sites. What exactly caused the horrific fire? According to the in vestigations done by CSB, an inferno started in the building that stored oxygen cylinders. The bays that stored wastes were brought for storage in preparation for transportation to final treatment sites and disposal facilities. It is believed that the oxygen chemicals were activated. The bay contained several chemical oxygen generators, which were brought from Mobile, Alabama. These are wastes generated from airplane. Conversely, the oxygen generators had not been securely activated. Chemicals that contained chlorine in its solid state were heaped above the box that contained active oxygen generators. This is what was theorized to have started the fire at the facility. All these events may have triggered the fire in the storage bay. The violation of the code on fire The National Fire Protection Association (NFPA) promulgates information on fire protection standards for different industrial installations. For example, NFPA 820 is the â€Å"Standard for Fire Protection in Wastewater Treatment and Collection Facilities†). Rob Hall, P. E. , a CSB lead Investigator who led the investigation discovered that there was only one fire control equipment at the site with portable and manually operated fire extinguishers. Buildings are supposed to have automatic fire extinguishers. The enquiry into the fire accident found out that RCRA rules formulated by EPA call for facilities to install â€Å"fire control equipment† although do not spell out what equipment and systems should be in installed. Furthermore, it noted that a national fire code for proper fire protection measures for hazardous waste facilities was non-existent.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The EQNC hazardous waste edifice was not well equipped with fire or smoke sensing devices, automatic fire containment equipment, or fire barriers, despite the fact that the building served as a stor age facility for drums of flammables and explosive materials. In summary we can say that NFPA 820 is the code that was violated. The impact of the fire (damages, loss, and consequences) The fire incident caused air pollution, damages to nearby buildings. More residents were displaced. When the fire occurred, around 30 people (together with 13 first responders) went to seek medical treatment at neighboring hospitals for respiratory complications and nausea. As a result of this fire incident, CSB issued a safety advisory to ensure that chemical oxygen generators are securely activated and discharged prior to transportation and disposal. The final verdict of CSB to EPA and Environmental Technology Council was to find proper ways of dealing with disaster planning, fire protection and managing hazardous waste facilities. It is the responsibility of each and every stakeholder to put measures in place to avert any future fire outbreaks. This essay on Fire and Community Evacuation in Apex, NC was written and submitted by user Kali Kirk to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

The Future of Your Job Search Findings of Career Jam 2016

The Future of Your Job Search Findings of Career Jam 2016 Each year, I look forward to reading the results of the Career Thought Leaders Consortium’s Career Jam, a day-long meeting on a range of topics  addressing job search trends. This week, the Findings of 2016 Career Jam: Where Experts Forecast the New the Next, has been released by the Career Thought Leaders Consortium! This report summarizes the findings of a host of brainstorming sessions held on December 9, 2016 in the United States, Canada, Spain, and the United Kingdom. Career Jam participants discussed topics with significant ramifications for job seekers: â€Å"best practices, innovations, trends, new programs, new processes, and other observations that are currently impacting, and are projected to impact, global employment, job search, and career management.† The sections that most interest me in the report are â€Å"Career Marketing Communications† and â€Å"Social Media Profiles†¦Ã¢â‚¬  which include resumes, cover letters, and LinkedIn profiles, as well as other career marketing communications. I also wanted to highlight a couple of items for job search strategy. Here are some of the findings and advice to keep in mind as you conduct your job search now or in the future: Resumes, Cover Letters, and Other Career Marketing Communications: Current Trends Resumes are not dead! Most hiring managers still require a resume at some point in the hiring process, and your resume WILL make an impression. Resumes fulfill 3 important roles: Demonstrating a clear value proposition, introducing stories to spark interview questions, and a foundation for salary negotiations. The resume writing process is at least as valuable as the resume. Working on a resume or other career document forces you as a candidate to assess your specific value and accomplishments. This process builds confidence and leads to better interview performance. Attention spans are shrinking. So keep your resume short, focused and streamlined! Resume writers, whether professional or candidates themselves, must keep both ATS and humans in mind. Writing a resume has become a complex (but not impossible!) task as writers must satisfy both machines and humans with proper format and keywords. Use Microsoft Word for your resume. It’s hands-down the overall preferred format. Powerful, consistent branding and value propositions are essential. Use the top third of your resume to sell yourself and pique reader curiosity. Candidate brochures, creative formats, and marketing kits are replacing traditional resumes in some markets. This is especially true in technical and engineering fields, as well as creative fields. Skills-based resumes, or functional resumes, continue to be frowned upon. Don’t use them. Hard-copy resumes and cover letters  can get the attention of hiring managers. You will stand out if you use snail mail as part of your job search strategy! Testimonials are becoming more common on resumes. Use authentic quotes from reputable references to make yourself stand out! Be careful with your address information. It’s okay to leave street address information off any resumes posted publicly. But if you’re sending a resume directly to a recruiter or hiring manager, it’s best to include full address details. Follow up after your interview! Write an email and snail mail thank you letter. â€Å"Stay top of mind without being aggressive or annoying.† Resumes, Cover Letters, and Other Career Marketing Communications: What to Expect â€Å"Expandable resumes† – These resumes will consist of a main document that provides basic information and links that expand to view additional information. They will be easy to read on a screen, archivable, searchable, and print-friendly. â€Å"Splash pages† – Honestly I’m not sure why these are being referred to as â€Å"splash pages,† which I understand to be web-based marketing tools. But the consensus that in lieu of business cards, job seekers will create 1-page marketing sheets, which I call â€Å"one sheets,† similar to those used by speakers and authors. While employment application standards are aligning more across countries, applicants still need to be aware of geography-specific requirements. See 7 Essential Elements to Consider When Writing an International Executive Resume. Social Media Profiles, Video Bios, Web Portfolios and Other Multimedia Tools: Current Trends Many of these recommendations can be found in my book, How to Write a KILLER LinkedIn Profile. It’s good to see people are listening and also confirming what works! LinkedIn profiles should almost always be written in the first person. Tell your story personally to engage your reader, and use headings and/or highlights for an easy read. LinkedIn headlines must reflect your brand through titles and keywords that speak your potential employers’ language. The strongest LinkedIn profiles relay specific examples that connect your work experience to your overall brand. Go beyond what’s in your resume in sharing stories and examples. List a current position on LinkedIn to rank higher in search results. Include keywords not just in your LinkedIn headline but also in your job titles to appear higher in search results. Adding connections and expanding your network will improve your ranking on LinkedIn as well. Include a call to action in your LinkedIn summary. You do not have to reveal your employment status in the call to action unless you want to do so. Fill in all sections of your LinkedIn profile. This will not only increase your visibility on LinkedIn, but when you apply to jobs that pull in information from your LinkedIn profile, you will be sure to have a complete application with robust information. There are still a few professions where LinkedIn is not highly valued. These include medicine, education, and the arts. LinkedIn InMail is unlikely to get you in front of hiring managers and recruiters. Many of the people you’re trying to reach block their InMail or do not respond to unsolicited messages. Instead, use your networks to get connected with recruiters. Or use LinkedIn to get your intended recipient’s email address and write to them outside of LinkedIn. There is a direct correlation between activity and LinkedIn and a shortened job search! E-portfolios and a personal website are a great way to provide information the way you want it. These venues are particularly useful in design fields and for candidates with unconventional career paths. LinkedIn is very helpful for networking and research. Look at profiles of other people with positions like yours, and follow the activity of companies where you might like to work, as well as similar companies in your industry. Social Media Profiles, Video Bios, Web Portfolios and Other Multimedia Tools: What’s Next It’s increasingly important to position yourself as a thought leader in your field. Post your original content on LinkedIn, YouTube, Twitter, Facebook, your personal blog, and (not mentioned in the Career Jam report) beBee! Don’t go crazy creating a video resume. Video resumes are not predicted to catch on. But you will gain a competitive advantage by including video on your social media profiles, demonstrating your expertise and creativity. LinkedIn might fade in importance, making personal websites and other social media and recruitment sites more popular. These alternative venues would be more flexible than LinkedIn and allow candidates to highlight their expertise more completely. LinkedIn groups have an uncertain future, while beBee is on the rise. I just joined beBee and will discover more about its effectiveness in the coming months. Job Search Strategy Networking and referrals are still king for getting into a company. Employers prefer to hire internal candidates or external candidates with an internal referral. Candidates who access the â€Å"hidden job market† are the most effective in their searches. Want assistance on how to do that? Check out the Job Search Success System. While all that advice might be overwhelming, you can break it down into bite-sized pieces and create a very effective job search. The Executive Expert and The Essay Expert are here if you want individualized assistance in creating the best possible career documents for your success! Read more about the New and the Next in How Employees are Screened, Interviews and Hired; Personal Branding and Online Identity Management; Strategies for Workplace Success and Advancement; and other important career topics at Findings of 2016 Career Jam: Where Experts Forecast the New the Next.

California Culture Essay Example | Topics and Well Written Essays - 1250 words

California Culture - Essay Example Surrounding of Frances (Gidget) and Mary Ann varies and it has impacted their psychology, behavioral patterns and life priorities. Gidget is a pretty sixteen-years-old girl, who has never faces serious difficulties and is absolutely inexperienced in love. Gidget is distinguished among her female friends and helpmates, who are keen on male hunting. This imaginary heroine embodied a real life prototype – Kohner’s daughter Kathy Kohner-Zuckerman. The writer described and analyzed his daughter’s summer, spent on the beach of Malibu. The Lawrences can be regarded as an example of usual middle-class American family of 1950th; they are united, happy and self-sufficient. Mary Ann is older than Francie and seems to be more experienced in life. She decided to live her native Cleveland and find a permanent job in San Francisco. On her arrival she rented an apartment at 28 Barbara Lane and suddenly came across socio-cultural diversity and dynamic urban life. Thus, two worlds of Francie and Mary Ann create a sharp contrast between Californian cultural layers. The author placed Frances in sea and sand romance and separated her from temptations and noise of Los Angeles. Major part of the plot developed on the beach in hot Californian summer. To spend summer, vacations or at least weekend in Malibu became popular and fashionable. â€Å"The story, set on the beaches of Malibu, told of the adventures of a young American girl and a group of surfers. The surf-star myth was under way, and, while late-1960s students were up in arms, a whole generation of surfing enthusiasts was crazy to brave the waves.† (Augustin 1998) Thus, story about Gidget and her adventures laid foundation of a new surfing trend in Californian sub-culture. Film with the same name with Sandra Dee made surfing and summer holidays in Malibu or any other beaches of California especially popular.

NARRATIVE PLOT OF JONAH THIS IS A (RESPONSE PAPER) ALSO SUMMARIES OF Article

NARRATIVE PLOT OF JONAH THIS IS A (RESPONSE PAPER) ALSO SUMMARIES OF CHAPTER 5, 13, AND 8 OF CRACKING OLD TESTAMENT CODES. ONE PAGE PER CHAPTER - Article Example The storm was so strong that it was threatening to destroy the ship. The other mariners on the ship were afraid with each one praying and calling out to their gods to save them. In desperation they through much of the cargo onto the sea hoping to lighten the ship, but nothing worked. The captain found Jonah asleep and woke him up asking him to join in the prayers in hopes that one of the cries or prayers would save everyone. The captain yelled at him, â€Å"Arise, call out to your god! Perhaps the god will give a thought to us, that we may not perish.† (Jon. 1:6 ESV). Everyone was panicked wondering what they could do to settle the sea. Rather than settle, it only become more violent. Finally, Jonah decided this was a result of God’s anger and knew he was putting the lives of all these other men in danger. So he told the men, â€Å"Pick me up and hurl me into the sea; then the sea will quiet down for you, for I know it is because of me that this great tempest has come upon you.† (Jon. 1:12 ESV). Initially, the men ignored this request, perhaps thinking it was made out of fear, and they desperately tried rowing and rowing back to dry land. But, it seemed the harder that they rowed, the rougher the sea became. They continued to cry out and pray begging that they not suffer for whatever wrongs Jonah had done. Finally, they felt they had no other option and lifted Jonah up in the air and hurled him into the angry water. Immediately the violence sea ceased and the men began making sacrifices and vows to the Lord in thanks for saving them . At this point, Jonah was sure he was destined to die. He could not imagine surviving the raging waters. However, instead of drowning he was swallowed by a great fish. As Jonah sat in the belly of this great fish, he considered his situation and began praying to God. He acknowledged that god spared his life on the boat and now understood that he was wrong to ignore the will of the Lord and to try to run

Research Experiment Assignment Example | Topics and Well Written Essays - 1250 words

Research Experiment - Assignment Example This theory also suggests that job attitudes are linked to job outcomes. Consequently, organizational attitudes are linked to organizational outcomes (Greenberg, 2013). Background Organizational behavior is a key determinant of how an organization should be managed and led, with the aim of increasing organizational effectiveness. As such, Organizational Behavior Units provide insight and knowledge that advances the understanding of how to manage and lead an organization, with the aim of increasing personal or organizational effectiveness (Ali et al., 2009). Encompassing aspects of sociology, psychology, communication and management, the course has its roots in Industrial and Organizational Psychology (Locke, 1976). This is because organizational behavior determines the effectiveness, hence success of the organization. The factors that affect the general conduct or behavior of an organization should, therefore, be brought in to perspective and manipulated to targets the achievement of ideal results. Indeed, a lot of research has been conducted to try to establish the factors that affect the work outcome in an organization. In particular, the attitude of employees has been deemed an essential variable in these studies. In assessing this variable, many researches have primarily focused on job satisfaction as the key measure of employee attitude (Ali et al., 2009). However, recent researches have delved in to the role of organizational commitment in determining employee attitude and intensions (Greenberg, 2013). The purpose of this study was to establish the factors that drive job satisfaction and organizational commitment at Subway Restaurants. As such, it assessed two variables: job performance and turnover intensions. Job performance has often been related to Job satisfaction more than organizational commitment, with studies establishing mixed results. While some studies have shown a strong correlation between the two, others argue that this correlation is negli gible (Ali et al., 2009). However, almost all of the studies conducted establish a negligible correlation between organizational commitment and job performance. On the other hand, turnover intensions are primarily a factor of organizational commitment. Indeed, studies have shown significant association between the two. However, these studies also show a considerable amount of correlation between turnover intension and Job satisfaction. In fact, studies of facet satisfaction have established significant association between turnover intensions and satisfaction with the job itself, and pay and promotions (Greenberg, 2013). However, combined comparisons of job satisfaction and organizational commitment with turnover intensions have established a greater correlation between turnover intensions and organizational commitment than with job satisfaction (Greenberg, 2013). These findings form the basis for my hypotheses in this research study. Research Questions The participants in this study were primarily the restaurant’s staff in the U.S. and included 2 Restaurant Managers, 3 part time Hospitality Employees, 2 full time Chefs, 2 part-time Administrative Assistant, and a full time Retail Clerk. They were required to answer ten research questions based on their level of agreement with the suggestions as follows: Strongly Agree (5) Agree (4) Most likely/Not sure (3) Probably not (2) Disagree (1)

E-commerce in Small Medium Enterprises (SMEs)

E-commerce in Small Medium Enterprises (SMEs) Analysis of innovation of e-commerce in small and medium-sized enterprises In the last decade large organisations have realised the increasing impact of new and cutting edge technology. Clark (1989) emphasized on the importance of technology to gain competitive advantage but at the same time he warned that building and maintaining such advantage will always be a challenge. Information technology in the form of internet has allowed organisations and their management to benefit from better quality information and better decision making. White (1997) adds that the internet is extremely effective in attracting computer literate people. Especially Internet has made a prolific influence on the business world. The internet has become an area where consumers are able to find what they need (Amor, 2002). This is clearly evident by the growth of internet in the last few years as shown in figure 1. Being involved with the new technologies brought many opportunities and easiness to reach products to consumers anywhere, anytime in the world (McKenna,2002). The new technological innovations have allowed organisations to conduct business in a completely new way by using online electronic transaction mechanisms and the concept of E-Commerce evolved(Gunasegaram Love, 1999; Westland and Clark, 1999). Today in most of the business and commerce sector IT has taken the form of E-Commerce. Figure 1 Growth of internet E-commerce is a major innovation, which has benefited industries across the globe even the Small and Medium Industries. The SME’s in Itself amount to a large part of the economy, at the moment there are12000 SME’s using EDI, electronic data interchange to further their businesses. Although the SME’s are contributors to the national economy of any country, the whole framework used to build them lacks transparency. There are problems around the financial resources available to keep them going; there is not enough legislative and administrative support from the government. On the business front these enterprises lack the right kind of management vigour, style, knowledge, and experience in handling more developed innovative technologies, which are inundating the markets. This is something they need to be aware of in order to survive the competitive environment. The SME’sdon’t have a single development system, which can safeguard theirinterests. They need an integrated approach, which encompasses threelevels, strategic, institutional, and enterprise. The government andthe public/private sector need to offer support for the fulfilment ofthis long-term strategy, which will make SME’s into profit centres’-commerce brings in a host of advantages as well as disadvantages tome’s and this project is an attempt to learn more and develop deeper understanding into the effect of technical innovations in e-commerce on Small and medium sized enterprises [Kyiv, 1997]. This study attempts to add to the existing literature by looking at hawse’s are approaching to incorporate e-commerce into their business strategy or how they are trying to improve their existing approach. This study will also evaluate consumer experiences of online shopping and how e-commerce has impacted on their expectations and goes on to suggest how online stores may need to improve if they are to meet these new expectations. 2. Aims and Objectives Aims The main aim of this project is to explore how the SME’s are important to the national economies and how the use of e-commerce help them gain a better position in terms of growth and profitability. There search context is based on SME’s in England to get an even background to this research question. As one knows technology and innovation always have repercussions, this project would also explore how theses ME’s deal with the disadvantages and convert them into viable benefits. This project will also find out to what extent do small firms use-commerce in their business processes and what are the barriers to the adoption of e-commerce? Customers as well as organization’s perspective towards e-commerce will be found out. Alongside the study will also try to find out how much electronic transaction have influenced the small-scale industry? Additionally this dissertation will also provide with accurate, up-to-date, research-based information about possible future trends in e-commerce. And lastly, this research will provide some suggestions and recommendations to be considered for the improvement of-commerce for small firms to develop ideas for further research in this context. This study on SME’s under different situations and circumstances would help present an overall portrayal and even help understand the issues under a magnifying glass when faced in certain sectors like manufacturing. To summarize some of the questions that will be addressed through this research are as follows: †¢ What is the status of SME’s in today’s global business environment? †¢ What is the contribution of the SME’s in the national and global economies? †¢ How will innovations like the Internet in e-commerce help the businesses in SME’s grow and become more profitable ventures? †¢ What are the problems/mistakes in the E-business strategy adopted in general by small firms in U.K? †¢ What are the problems faced by customers and organisations while dealing on internet? †¢ What are the factors that influence the development of e-commerce? †¢ Does e-commerce open up new markets for small scale industries in the United Kingdom? Objectives 1. Critically evaluate the relevant literature on small firms and the importance/usage of the internet. 2. Understand small firms’ problems and barriers to the use of e-commerce through articles, newspapers, interviews and surveys. 3. Gain specific knowledge of internet usage for small firms in business through interviews, publications and company information. 4. Provide recommendations to improve the usage of internet as a competitive tool. 5. The advent of the e-commerce, its advantages and disadvantages. 3. Literature Review E-Commerce E-commerce may be defined as â€Å"The sharing of business information, maintaining business relationships, and conducting business transactions by means of Internet-based technology† (Riggins Rhee, 1998, p. 90). Alternately it may also be defined as â€Å"Anything that enhances your relationships with an existing customer and increases the revenue you get from the customer.† (Sullivan, 1998, p.24). The Internet and Electronic Commerce have made the world market smaller place to trade in. The Internet has opened up many possibilities of organising and running an online business. It has created a universal platform for buying and selling of goods which has resulted in faster transaction times and reduced transaction costs. Colin Turner (2000), in his book on the information of e-economy, talks about the e-commerce business accomplishment and strategies. E-commerce has its benefits and shortcomings, along with this belief; the companies are also battling with the pressures of information technology revolution coming to an end. â€Å"Despite all the hype surrounding electronic commerce, and the recent failure of many of that com companies, it does present real opportunities to small entrepreneurs in many countries.† (Fatal and Janet, 2004) Classification of E-commerce According to the applications or the nature of transaction of E-commerce, it can be categorized as follows: Turban et al (2000) divided E-commerce into three categories in terms of its applications: a) Electronic markets: It refers to buying and selling goods and services at an electronic marketplace, where the business centre is not a physical building but rather a network-based location. The market handles all the necessary transaction, including response to information request, purchase acknowledgement, shipping notice, purchase/service delivery, payment acknowledgement, and the transfer of money between banks and so on. In electronic market, the principal participants transaction handlers, buyers, brokers, and sellers, are not only at different locations but seldom even know one another. The means of interconnection varies among parties and can change from event to event, even between the same parties. b) Inter-organisational systems: They are facilitating inter and intra-organization flow of information, communication and collaboration. An IOS (inter-organisational information systems) involves information flow among two or more organisations. Its major objective is efficient information and transaction processing. All relationships are predetermined and there is no negotiation, just execution. A typical IOS includes a company and its suppliers and/or customers. Through it, buyers and sellers arrange routine business transactions and information is exchanged over communications networks using prearranged formats. Its main types aired (Electronic data interchange), extranets, electronic funds transfer, electronic forms, integrated messaging, shared databases and supply chain management. c) Customer service: It is a series of activities designed to enhance the level of customer satisfaction, helping customers to resolve problems they encountered in any phase of the purchasing process. E-commerce plays a dual role in customer service. First, it provides customer service to a process that is done completely offline. Second, it provides help to online transactions. Types of customer service include answering customer inquiries, providing search and comparison capabilities, providing technical information to customers, allowing customers to track order status, and allowing customers to place an online order and so on. Kalakos Whinstone (1997) contended that there are three distinct general classes of electronic commerce applications: a) Inter-organizational Electronic Commerce: Like Turban et al above, Kalakos Whinstone consider that-commerce can be applied in following inter-organizational business: Supplier management: Electronic applications help companies reduce the number of suppliers and facilitate business partnerships by reducing purchase order (PO) processing costs and cycle times, and by increasing the number of Pops processed with fewer people. Inventory management: It shortens the order-ship-bill cycle and time of transmitting information. Businesses can also track their documents to ensure that they were received, thereby improving auditing capabilities. This also helps reduce inventory levels, improve inventory turns and eliminate out-of-stock occurrences. Distribution management: Electronic application facilitate the transmission of shipping documents such as bills of lading, pur chase orders, advanced ship notices, and manifest claims, and enable better resource management by ensuring that the documents themselves contain more accurate data. Channel management: Electronic application quickly disseminates information about changing operational conditions to trading partners. By electronically linking production-related information with international distributor and reseller networks, companies can eliminate thousands of labour hours and ensure accurate information sharing. Payment management: Linking companies with suppliers and distributors enables payment to be sent and received electronically. Electronic payment reduces clerical error, increases the speed at which companies compute invoices, and lowers transaction fees and costs. b) Intra-organizational commerce The purpose of intra-organizational applications is to help a company maintain the relationships that are critical to delivering superior customer value. Its applications are as follows: Workgroup communications: It enables managers to communicate with employees using electronic mail, videoconferencing, and bulletin board, hence increase the dissemination of information, resulting in better-informed employees. Electronic publishing: It enables companies to organize, publish and disseminate human resources manuals, product specifications and meeting minutes using tools such as the World Wide Web. Meanwhile, it reduces costs for printing and distributing documentation, faster delivery of information and reduction of outdate information. Sales force productivity: These applications improve the flow of information between the production and sales forces, and between the firms and customers. The goal is to allow firms to collect market intelligence quickly and to analyse if more thoroughly. c) Consumer-to-Business Electronic Commerce Social interaction: Consumers can communicate with each other through e-mail, videoconferencing, and news group etc. Personal finance management: El ectronic applications enable consumers to manage investments and personal finances using online banking tools. Purchasing products and information: Consumers can find online information about existing and new products/services. Turban et al (2000) further goes on to describe E-Commerce based on the types of transactions and are more popularly known as: B2B (Business-to-Business): Most of E-commerce today is of this type. It includes the IOS transactions and electronic market transactions between organisations. B2C (Business-to-Consumer): These are retailing transactions with individual shoppers. C2C (Consumer-to-Consumer): In this category, consumers sell directly to consumers. C2B (Consumer-to-Business): In this category, consumers sell directly to organisations. Challenges to E-Commerce Although the Internet offers great deals of advantages to electronic commerce and businesses, it also provides a number of challenges. Some of these challenges as mentioned by Turban et al (2000) are discussed below: 1. Unsuccessful Business Models Not all companies that implement electronic commerce make benefits. Technologies changes so rapidly that keeping pace with change ultimately becomes too expensive or results in a failure. 2. Channel Conflicts Sometimes a company uses more than one distribution channel (Online as well as traditional channels) to sell its products and services. This can cause conflict between the dealers as it becomes important in such case to maintain a balance between the different channels. For e.g.it might be possible that a particular company tries to sell its product online at a lesser cost with some discount and maintains the original cost while selling it offline. This disparity can cause its dealers to create a problem. 3. Legal Issues Internet Law s are confusing and mostly non-existent. Also the Internet’s global and is used by individuals from different countries and thus it becomes difficult to decide which law to apply if a conflict arises. 4. Security Privacy This is the most important issue concerned with online transactions and businesses. Important information and valuable data like credit/debit card details, personal information, business plans and other company data can be easily leaked and tracked by hackers. Security risk in electronic payments has been one of the major reasons in making online businesses not to grow rapidly over the Internet. Small and Medium Enterprise (SME) Different countries define small medium enterprises in different ways. Teethe and Burn (2001) define small medium enterprises (SME) as â€Å"firms with less than 500 employees. This is further broken down into micro companies, those with less than 5 employees; small companies, those with 5 to 20 employees and medium companies, those with between20 and 500 employees. On the other hand, the UK Department of Trade and Industry (DTI, 1999) define SME’s as firms with 250 employees or fewer. The European Commission (2003) defines SME’s as follows: microenterprises are enterprises with a maximum number of 10 employees, maximum turnover of 2 million euros and a maximum balance sheet of total of 2 million euros. While small enterprises are enterprises with maximum number of 50 employees, a maximum turnover of 10 million euros and a maximum balance sheet of a total of 10 million euros. Finally medium enterprises are enterprises with a maximum number of 250employees, a maximum turnover of 50 million euros and a maximum balance sheet of a total of 43 million euros. Figure 2 SME Thresholds (European Commission, 2003) Buncombe (1999) points out that a number of studies have attempted to collect information on the make-up of Botswanas SME sector, by gaining access to official statistics and by conducting field surveys in connection with various research projects. According to the report, he defines enterprises according to the number of employees, annual turnover, and level of formality. There is no real universally standard definition for Small firms. In a study carried by the ILO, more than 50definitions were identified in 75 different countries, with considerable ambiguity in the terminology used. For the purpose of this study the author will go with the definition of Small firms which defines Small firms as firms with 49 or fewer employees. From the foregoing definition of small medium enterprises (SME’s) by different researchers, it can be seen that the number of employees and turnover are the determinant factors in the definition of SME, but, the criteria is different from country to country. SME’s and E-Commerce Internet became a main way for effective marketing in business. It is one of the most effective media all over the world and this makes it compulsory channel to use for market entries. Specifically, small firms have major problems with strong companies and existing small firms about market entries in the market. They have to prove their identity in the market as an enterprise despite all these rivalry and difficulties such as web design, domain name, site security responsibilities to customers, etc. They have to let customers know that they are in the market and internet is an efficient way to do so. Furthermore, cost advantages which come with e-commerce are reasonable for market entry. Small firms have a lot of to do as they are new tithe market or they need to grow in the market. They try to cut costs and increase investments in their business. Internet provides great opportunity to small firms for their activities in the market. Even as they serve a local or regional market rather than a national or an international market, it might be difficult to enter market or to reach customers. E-commerce appears as the most efficient way to gain successor small firms in existing fierce rivalry. The small firms generally provide the majority of the jobs and are significant contributor towards the national economy (Baldwin, 2001).Small and medium scale enterprises are considered to be the core out’s economy. According to Smith et al (2000) 99% of UK business firms can be categorized as small businesses and they employ up to 58% out’s total workforce. Hence small firms are extremely important in UK’s economy and the government expends considerable resources to support this sector. The UK government admits that small firms are neglected and left behind while the larger companies getting advantage over small businesses in the e-commerce world (Simpson; Docherty, 2004) Thus it’s very important to study the problems and barriers encountered in adopting a new economy cycle by the sector which represents the majority of the countries businesses. Sadowski et al (2002) notes that even after the widespread use of internet technologies in the corporate world, the amount of Internet use varies to a great extent in the small-scale sector. The adoption of any new technology in this sector is influenced by the several variables as stated by Martens et al (2001). These factors may include the characteristic of the firm, its competitiveness, the influence it has on third parties in the decision process, the management strategy and the characteristic of the new technology itself. All these factors lead company to strategic advantage if they used as they should be. It is important that the company sustains strategic advantage from e-commerce. Competitive business environment makes this matter more important (Hiding, 1999).As long as the company provides well designed web-site that suits with business and its requirements, then strategic advantage can be sustained. Thomas H. Davenport (1993), in his book, ‘Process Innovation –Reengineering work through information technology talks about, how revolutionary approach to information technology and its integration in our business processes can change the scenario. This can dramatically change the way business is conducted in small and medium enterprises also improve the performance keeping in view the competitive environment. New technologies and process innovation brings a new commitment and strategic evolution to these enterprises. Resources like information technology and e-commerce are largely untapped by the SME’s but once that scenario changes, there will be a lot of improvisations and growth avenues. Mandel (2001) says that every technological innovation and discovery finally has it downturn. When these new opportunities like e-commerce come into play, all businesses want ashore of this market. In their rush to get more profits, the investments are so heavy and lacking direction that invariably it leads to a loss since the economy infrastructure cannot support it. This has been proven with the dotcom burst and doom. According to some authors, these SME’s can actually use the innovation of e-commerce to march forward and become integral contributors to the economies. Due to their sizes they lack the initiative and financial power to go all out and compete in different markets, e-commerce could be the solution to some of the marketing gaps, which hold them back from becoming more successful. Importance of SME’s to countries’ economies Baraka (2001) reports that growing evidence indicates that Small Medium Enterprises play an important role in promoting the national economic development of any country. They create a lot of new jobs and produce much of the creativity and innovation that fuels economic progress. Ninety present of the total number of companies in most countries is comprised of small medium enterprises, which provide on average 70% of job opportunities (OECD, 1997). 26% of OECD exports and35% of Asias export are directly produced by small medium firms as suggested by Tendon (2002). The existing literature from research in different studies points out that Small medium enterprises (SME) world-wide have found that Internet use has become a critically important aspect of their business. Porter(2001) supports this view and suggests that companies of all sizes should have a strategy of reacting to competitors and increased adoption of the Internet technology, which will lead to increase in competition within markets. He further points out that e-commerce reduces the difference among competitors offerings and frequently migrate competition to price rather than products features or brand perceptions. He also suggests that smaller businesses could improve their business competitiveness with either other small businesses or larger companies by adopting e-commerce. Porter (2001) is backed up by an earlier study (Jacobs and Rowland 2000). They suggest that smaller businesses have, in particular, been encouraged to adopt e-commerce as a means of improving their competitiveness, either with other small medium enterprises or with larger companies, where they have been promised that e-commerce can level the playing. According to Daniel and Wilson (2002), small and medium-sized enterprises are now increasingly making use of e-commerce. Daniel further suggests that â€Å"responding to competitive pressure was the main reason leading to companies to adopt e-commerce. Information sharing and communication between employees within the firm were found to bethe e-commerce activities where firms are realizing the greatest benefits. Hence, though the future of e-commerce is still unpredictable, it is important that developing countries, their governments and businesses should prepare for these new developments. Benefits of e-commerce to SME’s A growing number of organisations have implemented e-commerce in the hope of improving decision making, lowering costs and improving customer satisfaction levels. A major benefit of e-commerce is cost reduction as Tagliavini et al (2001) pointed out a correct adoption of-commerce could lead to a reduction of transaction costs and coordination costs. Also, Davies and Garcia (1999) argue that benefits for SME’s are faster communication, effective dissemination and collection of information and closer relationships throughout the supply chain. Meanwhile, Liu and Arnett (2000) suggested theatre-commerce can help business organisations cut costs, interact directly with customers, run more smoothly and in a timelier manner, and even better, it can help an organization outperform its competition. Further driving factors of e-commerce for SME’s are also identified by Auger and Gallagher (1997) as follows: access to an Affluent Customer Base, lower Information Dissemination Costs, lower Transaction Costs, broader Market Reach, increased Service, additional Channels for Customer Feedback and Consumer and Market Research. Reducing costs, better communication with customers, access to larger customer base, and extended market are the major benefits of using-commerce agreed by a number of authors. At the same time, the more detailed benefits of e-commerce to SME’s are summarized as follows: †¢ Innovative products, better services and exploring new market opportunities; †¢ Shift in value added and content components of what is made and sold; †¢ Changes to economies of scale and the traditional barriers and advantages of large enterprises; †¢ Untying work functions from specific locations and time constraints; †¢ Flattening and disaggregating of organisational structures; †¢ Scope for customization at low cost; and †¢ Commercialization of in-house content and know-how. However, a study conducted by Poon (1999) found that the benefits of Internet commerce could be classified into long-term and short-term benefits, direct and indirect benefits. He suggested that the short-term benefits should be achieved within a few months, while the long-term benefits may take longer and unable to be predicted. The use of e-commerce can benefit SME’s in terms of reducing costs and access to larger customer base in the short term, and business transformation in the future. The use of e-commerce will also have a great deal of effect on the SME’s business activities as Tagliavini et al. (2001)indicated that E-Commerce has an important influence on SME’s; range of activity, providing increased competition on a global scale and allowing them to access wider markets. From the above literature it could be rightly said that E-Commerce adoption is an essential business strategy for SME’s to obtain competitive advantage. Opportunities and Threats faced by SME’s There are major opportunities for new entrepreneurs and small- to medium-sized businesses to flourish in the maturing of e-commerce(Drew, 2003). The use of e-commerce has provided a variety of benefits for SME’s as well as a number of potential opportunities. â€Å"The Internet’s usually presented as an opportunity for smaller firms because it helps reduce transaction costs and level the playing field (Evans and Wurster, 1997). The opportunities for SME’s include expanding scope of marketing, wider and richer communication, reaching new market and reducing cost of operations and partnering with suppliers (Drew, 2003). According to a report conducted by Prevost (1998), there are variety of opportunities added to SME’s, including efficiency and productivity for business process, the development of new market opportunity (B2C andB2B) as well as access to global market. Also, the e-commerce give SME’s opportunity to exploit competitive and know how benefits as suggested by Tagliavini et al. (2001). Nevertheless, how to use e-commerce as an opportunity to SME’s will depend on the industry and firm factor implied by Drew (2003). These influenced factors include: The smaller firm’s technical and Internet knowledge; The rate at which the market is growing; The pace of innovation and change in the industry; The technical and Internet strengths of the larger competitors; The sources of competitive advantage for the smaller business; The strategic intent of the larger competitors; and The structure of the industry in which the firm competes. Generally, the market, industry structure, and macro-environment will be the major influenced factors that decide e-commerce as an opportunity or threat for SME’s. Therefore, although it is not doubt that e-commerce has provided a huge opportunity for SME’s in the range of business activities, the external and internal factors must be considered strategically while adopting e-commerce. However, Tagliaviniet al (2001) argued, the real opportunity of E-Commerce adoption force’s is still unclear(p.211). Global Trading The significant opportunity for SME’s is to extend existing market to international market addressed by a number of authors (OECD, 1998;Webb and Sawyer, 1998; Walczuch et al., 2000 and Giessen et al., 2001).Giessen (2001) remarks â€Å"the twin phenomena of globalization and-commerce pose new challenges and provide competitive opportunities for large and small firms alike†. It is an imperative opportunity force’s to access the global market, as the one of the important feature of e-commerce is global reach as stated by Loudon (2001). Therefore, ME’s are expecting the opportunity to extend existing market into globalization by using e-commerce. Undoubtedly, Internet has provided chance for SME’s to diminish the entry barrier and costs into global trading market as electronic commerce offers companies the possibility to sell internationally, effectively removing constraints of time and location and substantially enhancing their competitiveness, and it is the most imperative opportunity for SME’s to increase productivity andthe capability to entry markets and discover business partners globally(OECD, 1998). Indeed, the reach of global market is an exciting opportunity for SME’s to grow in terms of the size of company and competitive advantage. However, Jutland et al. (2002) proclaims that â€Å"globalization pressures arising from e-commerce operations often mean that SME’s have to acquire international trade knowledge. Publishing company’s website in the Internet is simple but trading in the global market is not so simple task for any of the SME’s. As Teethe and Burn (2001) points out that the challenge for SME’s are complicated byte general lack of clearly defined frameworks for analysis of the entire processes of strategy building, implementation and management with aspect to the emergent global information economy. However-commerce truly provides the great opportunity for SME’s to increase competence with lager firms in variety of business opportunities as well as an opportunity to extend trading geography. The various opportunities offered by e-commerce are the significant riving factors that encourage a firm to adopt e-commerce as its business operation. Threats Although the use of e-commerce has provided a huge opportunity force’s in range of business activities, e-commerce might become a threat for SME’s while trying to explore a variety of opportunity by using-commerce. As Drew (2003) indicates there are a number of threats of-commerce for SME’s. These threats include increasing competition from larger firms as the new medium allows larger firms to mimic the traditional strengths of SME’s in serving niche markets, developing customer intimacy E-commerce in Small Medium Enterprises (SMEs) E-commerce in Small Medium Enterprises (SMEs) Analysis of innovation of e-commerce in small and medium-sized enterprises In the last decade large organisations have realised the increasing impact of new and cutting edge technology. Clark (1989) emphasized on the importance of technology to gain competitive advantage but at the same time he warned that building and maintaining such advantage will always be a challenge. Information technology in the form of internet has allowed organisations and their management to benefit from better quality information and better decision making. White (1997) adds that the internet is extremely effective in attracting computer literate people. Especially Internet has made a prolific influence on the business world. The internet has become an area where consumers are able to find what they need (Amor, 2002). This is clearly evident by the growth of internet in the last few years as shown in figure 1. Being involved with the new technologies brought many opportunities and easiness to reach products to consumers anywhere, anytime in the world (McKenna,2002). The new technological innovations have allowed organisations to conduct business in a completely new way by using online electronic transaction mechanisms and the concept of E-Commerce evolved(Gunasegaram Love, 1999; Westland and Clark, 1999). Today in most of the business and commerce sector IT has taken the form of E-Commerce. Figure 1 Growth of internet E-commerce is a major innovation, which has benefited industries across the globe even the Small and Medium Industries. The SME’s in Itself amount to a large part of the economy, at the moment there are12000 SME’s using EDI, electronic data interchange to further their businesses. Although the SME’s are contributors to the national economy of any country, the whole framework used to build them lacks transparency. There are problems around the financial resources available to keep them going; there is not enough legislative and administrative support from the government. On the business front these enterprises lack the right kind of management vigour, style, knowledge, and experience in handling more developed innovative technologies, which are inundating the markets. This is something they need to be aware of in order to survive the competitive environment. The SME’sdon’t have a single development system, which can safeguard theirinterests. They need an integrated approach, which encompasses threelevels, strategic, institutional, and enterprise. The government andthe public/private sector need to offer support for the fulfilment ofthis long-term strategy, which will make SME’s into profit centres’-commerce brings in a host of advantages as well as disadvantages tome’s and this project is an attempt to learn more and develop deeper understanding into the effect of technical innovations in e-commerce on Small and medium sized enterprises [Kyiv, 1997]. This study attempts to add to the existing literature by looking at hawse’s are approaching to incorporate e-commerce into their business strategy or how they are trying to improve their existing approach. This study will also evaluate consumer experiences of online shopping and how e-commerce has impacted on their expectations and goes on to suggest how online stores may need to improve if they are to meet these new expectations. 2. Aims and Objectives Aims The main aim of this project is to explore how the SME’s are important to the national economies and how the use of e-commerce help them gain a better position in terms of growth and profitability. There search context is based on SME’s in England to get an even background to this research question. As one knows technology and innovation always have repercussions, this project would also explore how theses ME’s deal with the disadvantages and convert them into viable benefits. This project will also find out to what extent do small firms use-commerce in their business processes and what are the barriers to the adoption of e-commerce? Customers as well as organization’s perspective towards e-commerce will be found out. Alongside the study will also try to find out how much electronic transaction have influenced the small-scale industry? Additionally this dissertation will also provide with accurate, up-to-date, research-based information about possible future trends in e-commerce. And lastly, this research will provide some suggestions and recommendations to be considered for the improvement of-commerce for small firms to develop ideas for further research in this context. This study on SME’s under different situations and circumstances would help present an overall portrayal and even help understand the issues under a magnifying glass when faced in certain sectors like manufacturing. To summarize some of the questions that will be addressed through this research are as follows: †¢ What is the status of SME’s in today’s global business environment? †¢ What is the contribution of the SME’s in the national and global economies? †¢ How will innovations like the Internet in e-commerce help the businesses in SME’s grow and become more profitable ventures? †¢ What are the problems/mistakes in the E-business strategy adopted in general by small firms in U.K? †¢ What are the problems faced by customers and organisations while dealing on internet? †¢ What are the factors that influence the development of e-commerce? †¢ Does e-commerce open up new markets for small scale industries in the United Kingdom? Objectives 1. Critically evaluate the relevant literature on small firms and the importance/usage of the internet. 2. Understand small firms’ problems and barriers to the use of e-commerce through articles, newspapers, interviews and surveys. 3. Gain specific knowledge of internet usage for small firms in business through interviews, publications and company information. 4. Provide recommendations to improve the usage of internet as a competitive tool. 5. The advent of the e-commerce, its advantages and disadvantages. 3. Literature Review E-Commerce E-commerce may be defined as â€Å"The sharing of business information, maintaining business relationships, and conducting business transactions by means of Internet-based technology† (Riggins Rhee, 1998, p. 90). Alternately it may also be defined as â€Å"Anything that enhances your relationships with an existing customer and increases the revenue you get from the customer.† (Sullivan, 1998, p.24). The Internet and Electronic Commerce have made the world market smaller place to trade in. The Internet has opened up many possibilities of organising and running an online business. It has created a universal platform for buying and selling of goods which has resulted in faster transaction times and reduced transaction costs. Colin Turner (2000), in his book on the information of e-economy, talks about the e-commerce business accomplishment and strategies. E-commerce has its benefits and shortcomings, along with this belief; the companies are also battling with the pressures of information technology revolution coming to an end. â€Å"Despite all the hype surrounding electronic commerce, and the recent failure of many of that com companies, it does present real opportunities to small entrepreneurs in many countries.† (Fatal and Janet, 2004) Classification of E-commerce According to the applications or the nature of transaction of E-commerce, it can be categorized as follows: Turban et al (2000) divided E-commerce into three categories in terms of its applications: a) Electronic markets: It refers to buying and selling goods and services at an electronic marketplace, where the business centre is not a physical building but rather a network-based location. The market handles all the necessary transaction, including response to information request, purchase acknowledgement, shipping notice, purchase/service delivery, payment acknowledgement, and the transfer of money between banks and so on. In electronic market, the principal participants transaction handlers, buyers, brokers, and sellers, are not only at different locations but seldom even know one another. The means of interconnection varies among parties and can change from event to event, even between the same parties. b) Inter-organisational systems: They are facilitating inter and intra-organization flow of information, communication and collaboration. An IOS (inter-organisational information systems) involves information flow among two or more organisations. Its major objective is efficient information and transaction processing. All relationships are predetermined and there is no negotiation, just execution. A typical IOS includes a company and its suppliers and/or customers. Through it, buyers and sellers arrange routine business transactions and information is exchanged over communications networks using prearranged formats. Its main types aired (Electronic data interchange), extranets, electronic funds transfer, electronic forms, integrated messaging, shared databases and supply chain management. c) Customer service: It is a series of activities designed to enhance the level of customer satisfaction, helping customers to resolve problems they encountered in any phase of the purchasing process. E-commerce plays a dual role in customer service. First, it provides customer service to a process that is done completely offline. Second, it provides help to online transactions. Types of customer service include answering customer inquiries, providing search and comparison capabilities, providing technical information to customers, allowing customers to track order status, and allowing customers to place an online order and so on. Kalakos Whinstone (1997) contended that there are three distinct general classes of electronic commerce applications: a) Inter-organizational Electronic Commerce: Like Turban et al above, Kalakos Whinstone consider that-commerce can be applied in following inter-organizational business: Supplier management: Electronic applications help companies reduce the number of suppliers and facilitate business partnerships by reducing purchase order (PO) processing costs and cycle times, and by increasing the number of Pops processed with fewer people. Inventory management: It shortens the order-ship-bill cycle and time of transmitting information. Businesses can also track their documents to ensure that they were received, thereby improving auditing capabilities. This also helps reduce inventory levels, improve inventory turns and eliminate out-of-stock occurrences. Distribution management: Electronic application facilitate the transmission of shipping documents such as bills of lading, pur chase orders, advanced ship notices, and manifest claims, and enable better resource management by ensuring that the documents themselves contain more accurate data. Channel management: Electronic application quickly disseminates information about changing operational conditions to trading partners. By electronically linking production-related information with international distributor and reseller networks, companies can eliminate thousands of labour hours and ensure accurate information sharing. Payment management: Linking companies with suppliers and distributors enables payment to be sent and received electronically. Electronic payment reduces clerical error, increases the speed at which companies compute invoices, and lowers transaction fees and costs. b) Intra-organizational commerce The purpose of intra-organizational applications is to help a company maintain the relationships that are critical to delivering superior customer value. Its applications are as follows: Workgroup communications: It enables managers to communicate with employees using electronic mail, videoconferencing, and bulletin board, hence increase the dissemination of information, resulting in better-informed employees. Electronic publishing: It enables companies to organize, publish and disseminate human resources manuals, product specifications and meeting minutes using tools such as the World Wide Web. Meanwhile, it reduces costs for printing and distributing documentation, faster delivery of information and reduction of outdate information. Sales force productivity: These applications improve the flow of information between the production and sales forces, and between the firms and customers. The goal is to allow firms to collect market intelligence quickly and to analyse if more thoroughly. c) Consumer-to-Business Electronic Commerce Social interaction: Consumers can communicate with each other through e-mail, videoconferencing, and news group etc. Personal finance management: El ectronic applications enable consumers to manage investments and personal finances using online banking tools. Purchasing products and information: Consumers can find online information about existing and new products/services. Turban et al (2000) further goes on to describe E-Commerce based on the types of transactions and are more popularly known as: B2B (Business-to-Business): Most of E-commerce today is of this type. It includes the IOS transactions and electronic market transactions between organisations. B2C (Business-to-Consumer): These are retailing transactions with individual shoppers. C2C (Consumer-to-Consumer): In this category, consumers sell directly to consumers. C2B (Consumer-to-Business): In this category, consumers sell directly to organisations. Challenges to E-Commerce Although the Internet offers great deals of advantages to electronic commerce and businesses, it also provides a number of challenges. Some of these challenges as mentioned by Turban et al (2000) are discussed below: 1. Unsuccessful Business Models Not all companies that implement electronic commerce make benefits. Technologies changes so rapidly that keeping pace with change ultimately becomes too expensive or results in a failure. 2. Channel Conflicts Sometimes a company uses more than one distribution channel (Online as well as traditional channels) to sell its products and services. This can cause conflict between the dealers as it becomes important in such case to maintain a balance between the different channels. For e.g.it might be possible that a particular company tries to sell its product online at a lesser cost with some discount and maintains the original cost while selling it offline. This disparity can cause its dealers to create a problem. 3. Legal Issues Internet Law s are confusing and mostly non-existent. Also the Internet’s global and is used by individuals from different countries and thus it becomes difficult to decide which law to apply if a conflict arises. 4. Security Privacy This is the most important issue concerned with online transactions and businesses. Important information and valuable data like credit/debit card details, personal information, business plans and other company data can be easily leaked and tracked by hackers. Security risk in electronic payments has been one of the major reasons in making online businesses not to grow rapidly over the Internet. Small and Medium Enterprise (SME) Different countries define small medium enterprises in different ways. Teethe and Burn (2001) define small medium enterprises (SME) as â€Å"firms with less than 500 employees. This is further broken down into micro companies, those with less than 5 employees; small companies, those with 5 to 20 employees and medium companies, those with between20 and 500 employees. On the other hand, the UK Department of Trade and Industry (DTI, 1999) define SME’s as firms with 250 employees or fewer. The European Commission (2003) defines SME’s as follows: microenterprises are enterprises with a maximum number of 10 employees, maximum turnover of 2 million euros and a maximum balance sheet of total of 2 million euros. While small enterprises are enterprises with maximum number of 50 employees, a maximum turnover of 10 million euros and a maximum balance sheet of a total of 10 million euros. Finally medium enterprises are enterprises with a maximum number of 250employees, a maximum turnover of 50 million euros and a maximum balance sheet of a total of 43 million euros. Figure 2 SME Thresholds (European Commission, 2003) Buncombe (1999) points out that a number of studies have attempted to collect information on the make-up of Botswanas SME sector, by gaining access to official statistics and by conducting field surveys in connection with various research projects. According to the report, he defines enterprises according to the number of employees, annual turnover, and level of formality. There is no real universally standard definition for Small firms. In a study carried by the ILO, more than 50definitions were identified in 75 different countries, with considerable ambiguity in the terminology used. For the purpose of this study the author will go with the definition of Small firms which defines Small firms as firms with 49 or fewer employees. From the foregoing definition of small medium enterprises (SME’s) by different researchers, it can be seen that the number of employees and turnover are the determinant factors in the definition of SME, but, the criteria is different from country to country. SME’s and E-Commerce Internet became a main way for effective marketing in business. It is one of the most effective media all over the world and this makes it compulsory channel to use for market entries. Specifically, small firms have major problems with strong companies and existing small firms about market entries in the market. They have to prove their identity in the market as an enterprise despite all these rivalry and difficulties such as web design, domain name, site security responsibilities to customers, etc. They have to let customers know that they are in the market and internet is an efficient way to do so. Furthermore, cost advantages which come with e-commerce are reasonable for market entry. Small firms have a lot of to do as they are new tithe market or they need to grow in the market. They try to cut costs and increase investments in their business. Internet provides great opportunity to small firms for their activities in the market. Even as they serve a local or regional market rather than a national or an international market, it might be difficult to enter market or to reach customers. E-commerce appears as the most efficient way to gain successor small firms in existing fierce rivalry. The small firms generally provide the majority of the jobs and are significant contributor towards the national economy (Baldwin, 2001).Small and medium scale enterprises are considered to be the core out’s economy. According to Smith et al (2000) 99% of UK business firms can be categorized as small businesses and they employ up to 58% out’s total workforce. Hence small firms are extremely important in UK’s economy and the government expends considerable resources to support this sector. The UK government admits that small firms are neglected and left behind while the larger companies getting advantage over small businesses in the e-commerce world (Simpson; Docherty, 2004) Thus it’s very important to study the problems and barriers encountered in adopting a new economy cycle by the sector which represents the majority of the countries businesses. Sadowski et al (2002) notes that even after the widespread use of internet technologies in the corporate world, the amount of Internet use varies to a great extent in the small-scale sector. The adoption of any new technology in this sector is influenced by the several variables as stated by Martens et al (2001). These factors may include the characteristic of the firm, its competitiveness, the influence it has on third parties in the decision process, the management strategy and the characteristic of the new technology itself. All these factors lead company to strategic advantage if they used as they should be. It is important that the company sustains strategic advantage from e-commerce. Competitive business environment makes this matter more important (Hiding, 1999).As long as the company provides well designed web-site that suits with business and its requirements, then strategic advantage can be sustained. Thomas H. Davenport (1993), in his book, ‘Process Innovation –Reengineering work through information technology talks about, how revolutionary approach to information technology and its integration in our business processes can change the scenario. This can dramatically change the way business is conducted in small and medium enterprises also improve the performance keeping in view the competitive environment. New technologies and process innovation brings a new commitment and strategic evolution to these enterprises. Resources like information technology and e-commerce are largely untapped by the SME’s but once that scenario changes, there will be a lot of improvisations and growth avenues. Mandel (2001) says that every technological innovation and discovery finally has it downturn. When these new opportunities like e-commerce come into play, all businesses want ashore of this market. In their rush to get more profits, the investments are so heavy and lacking direction that invariably it leads to a loss since the economy infrastructure cannot support it. This has been proven with the dotcom burst and doom. According to some authors, these SME’s can actually use the innovation of e-commerce to march forward and become integral contributors to the economies. Due to their sizes they lack the initiative and financial power to go all out and compete in different markets, e-commerce could be the solution to some of the marketing gaps, which hold them back from becoming more successful. Importance of SME’s to countries’ economies Baraka (2001) reports that growing evidence indicates that Small Medium Enterprises play an important role in promoting the national economic development of any country. They create a lot of new jobs and produce much of the creativity and innovation that fuels economic progress. Ninety present of the total number of companies in most countries is comprised of small medium enterprises, which provide on average 70% of job opportunities (OECD, 1997). 26% of OECD exports and35% of Asias export are directly produced by small medium firms as suggested by Tendon (2002). The existing literature from research in different studies points out that Small medium enterprises (SME) world-wide have found that Internet use has become a critically important aspect of their business. Porter(2001) supports this view and suggests that companies of all sizes should have a strategy of reacting to competitors and increased adoption of the Internet technology, which will lead to increase in competition within markets. He further points out that e-commerce reduces the difference among competitors offerings and frequently migrate competition to price rather than products features or brand perceptions. He also suggests that smaller businesses could improve their business competitiveness with either other small businesses or larger companies by adopting e-commerce. Porter (2001) is backed up by an earlier study (Jacobs and Rowland 2000). They suggest that smaller businesses have, in particular, been encouraged to adopt e-commerce as a means of improving their competitiveness, either with other small medium enterprises or with larger companies, where they have been promised that e-commerce can level the playing. According to Daniel and Wilson (2002), small and medium-sized enterprises are now increasingly making use of e-commerce. Daniel further suggests that â€Å"responding to competitive pressure was the main reason leading to companies to adopt e-commerce. Information sharing and communication between employees within the firm were found to bethe e-commerce activities where firms are realizing the greatest benefits. Hence, though the future of e-commerce is still unpredictable, it is important that developing countries, their governments and businesses should prepare for these new developments. Benefits of e-commerce to SME’s A growing number of organisations have implemented e-commerce in the hope of improving decision making, lowering costs and improving customer satisfaction levels. A major benefit of e-commerce is cost reduction as Tagliavini et al (2001) pointed out a correct adoption of-commerce could lead to a reduction of transaction costs and coordination costs. Also, Davies and Garcia (1999) argue that benefits for SME’s are faster communication, effective dissemination and collection of information and closer relationships throughout the supply chain. Meanwhile, Liu and Arnett (2000) suggested theatre-commerce can help business organisations cut costs, interact directly with customers, run more smoothly and in a timelier manner, and even better, it can help an organization outperform its competition. Further driving factors of e-commerce for SME’s are also identified by Auger and Gallagher (1997) as follows: access to an Affluent Customer Base, lower Information Dissemination Costs, lower Transaction Costs, broader Market Reach, increased Service, additional Channels for Customer Feedback and Consumer and Market Research. Reducing costs, better communication with customers, access to larger customer base, and extended market are the major benefits of using-commerce agreed by a number of authors. At the same time, the more detailed benefits of e-commerce to SME’s are summarized as follows: †¢ Innovative products, better services and exploring new market opportunities; †¢ Shift in value added and content components of what is made and sold; †¢ Changes to economies of scale and the traditional barriers and advantages of large enterprises; †¢ Untying work functions from specific locations and time constraints; †¢ Flattening and disaggregating of organisational structures; †¢ Scope for customization at low cost; and †¢ Commercialization of in-house content and know-how. However, a study conducted by Poon (1999) found that the benefits of Internet commerce could be classified into long-term and short-term benefits, direct and indirect benefits. He suggested that the short-term benefits should be achieved within a few months, while the long-term benefits may take longer and unable to be predicted. The use of e-commerce can benefit SME’s in terms of reducing costs and access to larger customer base in the short term, and business transformation in the future. The use of e-commerce will also have a great deal of effect on the SME’s business activities as Tagliavini et al. (2001)indicated that E-Commerce has an important influence on SME’s; range of activity, providing increased competition on a global scale and allowing them to access wider markets. From the above literature it could be rightly said that E-Commerce adoption is an essential business strategy for SME’s to obtain competitive advantage. Opportunities and Threats faced by SME’s There are major opportunities for new entrepreneurs and small- to medium-sized businesses to flourish in the maturing of e-commerce(Drew, 2003). The use of e-commerce has provided a variety of benefits for SME’s as well as a number of potential opportunities. â€Å"The Internet’s usually presented as an opportunity for smaller firms because it helps reduce transaction costs and level the playing field (Evans and Wurster, 1997). The opportunities for SME’s include expanding scope of marketing, wider and richer communication, reaching new market and reducing cost of operations and partnering with suppliers (Drew, 2003). According to a report conducted by Prevost (1998), there are variety of opportunities added to SME’s, including efficiency and productivity for business process, the development of new market opportunity (B2C andB2B) as well as access to global market. Also, the e-commerce give SME’s opportunity to exploit competitive and know how benefits as suggested by Tagliavini et al. (2001). Nevertheless, how to use e-commerce as an opportunity to SME’s will depend on the industry and firm factor implied by Drew (2003). These influenced factors include: The smaller firm’s technical and Internet knowledge; The rate at which the market is growing; The pace of innovation and change in the industry; The technical and Internet strengths of the larger competitors; The sources of competitive advantage for the smaller business; The strategic intent of the larger competitors; and The structure of the industry in which the firm competes. Generally, the market, industry structure, and macro-environment will be the major influenced factors that decide e-commerce as an opportunity or threat for SME’s. Therefore, although it is not doubt that e-commerce has provided a huge opportunity for SME’s in the range of business activities, the external and internal factors must be considered strategically while adopting e-commerce. However, Tagliaviniet al (2001) argued, the real opportunity of E-Commerce adoption force’s is still unclear(p.211). Global Trading The significant opportunity for SME’s is to extend existing market to international market addressed by a number of authors (OECD, 1998;Webb and Sawyer, 1998; Walczuch et al., 2000 and Giessen et al., 2001).Giessen (2001) remarks â€Å"the twin phenomena of globalization and-commerce pose new challenges and provide competitive opportunities for large and small firms alike†. It is an imperative opportunity force’s to access the global market, as the one of the important feature of e-commerce is global reach as stated by Loudon (2001). Therefore, ME’s are expecting the opportunity to extend existing market into globalization by using e-commerce. Undoubtedly, Internet has provided chance for SME’s to diminish the entry barrier and costs into global trading market as electronic commerce offers companies the possibility to sell internationally, effectively removing constraints of time and location and substantially enhancing their competitiveness, and it is the most imperative opportunity for SME’s to increase productivity andthe capability to entry markets and discover business partners globally(OECD, 1998). Indeed, the reach of global market is an exciting opportunity for SME’s to grow in terms of the size of company and competitive advantage. However, Jutland et al. (2002) proclaims that â€Å"globalization pressures arising from e-commerce operations often mean that SME’s have to acquire international trade knowledge. Publishing company’s website in the Internet is simple but trading in the global market is not so simple task for any of the SME’s. As Teethe and Burn (2001) points out that the challenge for SME’s are complicated byte general lack of clearly defined frameworks for analysis of the entire processes of strategy building, implementation and management with aspect to the emergent global information economy. However-commerce truly provides the great opportunity for SME’s to increase competence with lager firms in variety of business opportunities as well as an opportunity to extend trading geography. The various opportunities offered by e-commerce are the significant riving factors that encourage a firm to adopt e-commerce as its business operation. Threats Although the use of e-commerce has provided a huge opportunity force’s in range of business activities, e-commerce might become a threat for SME’s while trying to explore a variety of opportunity by using-commerce. As Drew (2003) indicates there are a number of threats of-commerce for SME’s. These threats include increasing competition from larger firms as the new medium allows larger firms to mimic the traditional strengths of SME’s in serving niche markets, developing customer intimacy

The Images of Full Fathom Five :: Full Fathom Five Essays

The Images of Full Fathom Five In the world of seafaring men, William Shakespeare may not be particularly celebrated. It can't, however, be said that he didn't try his hand at a dirge for such sailors in his poem, "Full Fathom Five." In this poem, the use of concrete images and onomatopoeia brings to life the poem, bringing the reader closer to the bottom of the sea where the poem is set. On the seafloor, we are told, a corpse of "thy father" (Imogen) lies (l. 1). The poem instantly then begins to paint the setting of his watery grave with images that the reader is then almost able to see. "Of his bones are corals made;/Those are pearls that were his eyes" (ll. 2-3) presents two images in quick succession, as our minds latch on to the idea of vibrantly colored coral and milky pearl. We begin, through these carefully selected images, to see the situation the corpse rests in. "...doth suffer a sea change/Into something rich and strange." (ll. 5-6) is a more subtle image, calling on the associations that the reader holds in his or her mind. The word "sea" brings to mind varied input from impressions of the sea- usually above it. This makes the reader think of the tossing waves and changes of the sea, which are then reinforced (in the context below the waves) by the combination with the word "change" directly afterwards, and the explanation that the changes are "rich and strange." This makes us think of almost supernaturally strange changes, but in a warmer context because of their "rich"ness. Once we have these images in mind, we are presented with the concept of the sea nymphs ringing bells for the deceased- "hourly ring his knell:/Ding-dong." (ll. 7-8) How do they ring the bells? With the sound "ding-dong," the onomatopoeic qualities of which help bring the reader over the shifting waves to the sound of the bell. "Hark! now I hear them-Ding-dong, bell." Because the poet states that he can "hear them," he brings us to that other sense beyond images- a world of auditory perception.

Animal Cruelty’s Effect to Society Essay

People often think that animals are just unconscious creatures that don’t care about their daily lives. But they are actually just like us, they are living breathing creatures with simple lives and priorities. They prioritize more important things like, food, shelter and caring for their young and not like unimportant things like what they’re going to wear, who’ll look better and the like. But since we are the dominant species, then we are the ones who are supposed to help them when they are in need and care for them if they need medical care. But sometimes people just underestimate them and abuse them for fun, money , scientific experiments, etc. But they don’t see that they’re actually causing harm to them and to the society, they just think that they’re only here for food and entertainment. But that’s where they’re wrong, they’re actually the ones that should be the dominant species since they’re here first and we’re the ones that are supposed to help them know more about the world. So we should also help while they’re alive so we’ll have more use to them and we should spend our lives, sharing the world with them and not trying to wipe them out of the face of the earth. Some people say, â€Å"We help them, they help us. † That is true because if you’re kind enough to them then they’ll help you when you’re in trouble but some people misunderstood that, they think that we should help them by feeding them and they should help us by letting us kill them for profit. But that’s not how it should be, we should treat them as our own, help them as if they’re humans. Because without them, then we wouldn’t exist right now because all life begins from animals from the sea and they evolved to be available to be on land until they evolved to turn into us. Also if some animals disappeared from existence, it may have some chaotic results If the bees, butterflies, bats and other animals that can pollinate disappear then plants will not bear flowers, other plants might get extinct and lower the oxygen from our planet. If frogs, lizards, chameleons and the like disappeared then flies, locusts and possibly mosquitoes would be everywhere causing food contamination, damaged crops, dengue fever and more catastrophic things. But in some cases when animals attack people, they still shouldn’t kill them because it’s just in their instinct to attack if hey feel threatened or if their territory has been crossed. But people could still defend theirselves by tranquilizing them and sending them for check up after because in some instances they are sick and confused which causes them to attack. Sometimes they might not understand us but we should also learn understand them. Animals help humans, humans must also help animals. You can tell a lot about a person by the way they treat animals. If you treat them nicely then people would know that you can do the same to other people. But if you treat them violently then that means you have the ability to harm or kill people. â€Å"Anyone who has accustomed himself to regard the life of any living creature as worthless is in danger of arriving also at the idea of worthless human lives,† wrote humanitarian Dr. Albert Schweitzer. And according to Robert K. Ressler, who developed profiles of serial killers for the FBI, â€Å"Murderers †¦ very often start out by killing and torturing animals as kids. † This proves some murderers start out as an animal abuser which then would make them curious on if killing animals is just as â€Å"fun† as killing people. Animal cruelty is not just caused by the abusers’ curiosity, it’s also a symptom of a mental disturbance. Some researches in psychology and criminology shows that people who commit animal cruelty rarely stop there, many of them later moves on to abusing or killing their fellow humans. Most of the records of the FBI shows a history of animal cruelty to many murderers and other criminals. There was a study in Northeastern University and the SPCA of the Massachusetts(USA) which shows that people who commit animal cruelty are five times more likely commit violent crimes against humans. The majority of the inmates at San Quentin penitinary who are sentenced to be executed for committing murder, â€Å"practiced† their crimes on animals before committing their crimes according to the warden. Some people who are cruel to animals are also cruel to children and their family. People who often neglect the needs of their pets often also neglect their children’s needs. Animal abuse is also an important indicator of child abuse, sometimes when children witness their parents abusing animals they can get influenced by their parents to do so too because of reacting to anger and frustration. Their violence might be directed at the only individuals in the family who are more vulnerable than they are: animal companions. One expert says, â€Å"Children in violent homes are characterized by †¦ frequently participating in pecking-order battering,† in which they might maim or kill an animal. Childhood cruelty to animals is indeed in the history of domestic violence. But in some cases animal cruelty is often discovered before the child abuse because it is more obvious to the neighbours that often hear the cries and howls of the animals because children are often threatened not to scream by their parents or else they’ll get hurt even more. Because of that, animal control agents which are possibly called by the neighbours are allowed to go into the house to investigate and then later possibly see the children with their scars and bruises which leads to being reported to social workers. This means that both the most vulnerable creatures in the house (the children and the pets) are abused by the adults. This proves that discrimination is present in the house. Some organizations such as the Baltimore police, The New Jersey Coalition of Battered Women and The Guelph Humane Society(Canada) work with animal control. Working with other agencies is called Cross Reporting which helps solve multiple cases. A study shows that 40% of battered women delayed seeking refuge from their abuser if their animal companion is included. This could possibly mean that the animals are also being abused along with the women since they find comfort from each other. These studies have led to a collaboration among social services and government agencies to develop a program for foster care of those animals. There are currently 100 programs in the US. Violence begins early specially for boys, some adults consider their children’s abusive behaviour to animal to the saying that â€Å"Boys will be boys. † Children who abuse animals should be treated with special care or else it might lead to a horrible way of life. Animal cruelty also proves the fact that most people don’t think before they do stuff because they don’t think of the consequences of their actions. Everyone should treat animals, children and women fairly because we are all here to help each other on going through our daily lives. People should stop discrimination and learn how to live peacefully together.

Lorenzo de Zavala Essay Example

Lorenzo de Zavala Essay Example Lorenzo de Zavala Paper Lorenzo de Zavala Paper History of Lorenzo De Zavala They are many heroes that we have to thank in American History for making our country what it is today. We are a country made of freedom and believe in personal rights. But all these rights did not come without fighting to keep our freedom. There were many battles fought and many battles won for this freedom. Texas in particular was a battlefield for Texas’ independence against Mexico. Lorenzo de Zavala was the Republic of Texas’ first vice president, when Texas had first won its independence from Mexico at the Battle of San Jacinto and became a republic of its own. It wasn’t until later when Texas became a part of the United States, unfortunately De Zavala would not be around to see this dream come true. Manuel Lorenzo Justiniano de Zavala y Saenz was born the fifth of nine children of Anastasio de Zavala y Velazquez and Maria Barbara Saenz y Castro in the village of Tecoh near Merida, Yucatan, on October 3, 1788(Venable, 2). He graduated from the Tridentine Seminary of San Ildefonso in Merida in 1807, during the time he was school and a growing up he had always been interested in politics and so that is what he went on to do. By the time that Lorenzo de Zavala arrived in Texas in July 1835, he had already held office on the local, state and national levels in the Mexican Colonial, Imperial, and National governments. Zavala was sent to prison twice for his political beliefs. While in prison he studied English and medicine. After returning from prison Zavala used his political influence in both as a writer and newspaper publisher. He established the first newspaper published in Yucatan, and from 1807 until his death he contributed articles and editorials to his own and other newspapers. In addition, he published a number of pamphlets, memorials, broadsides, and books. While he was in Europe he wrote his greatest contribution to his historical writing Ensayo Histories de las Revoluciones de Mague. (Venable, 18) Texans, too, acknowledged Zavalas importance. Zavala had been representing Mexico in Paris when he got word that Santa Anna had taken dictatorial control of Mexico. He came to Texas to work for the restoration of democratic government of his country. Zavala was invited to attend a conference of all representatives in the Brazos District to be held at San Felipe July 15. Asked to speak at meeting planned for August 8, 1835 at Lynchs tavern, Zavala was forced to decline because of ill health. However, he wrote a summary of the political situation to be read at the Lynchburg meeting. Zavala favored separate statehood for Texas within a democratic Mexican federation. Zavala went to San Felipe on October 15 as one of the five delegates from Harrisburg to the Consultation, a meeting of representatives from around Texas that discussed on the state of affairs with Mexico and turned into Texas earliest provisional government. When the Consultation finally ended on November 3, Zavala was asked to represent Harrisburg on the committee of 12 to write a declaration. With the membership split between those advocating an immediate declaration of independence from Mexico and the majority desiring to return Mexican government to a federal system, Zavala was influential in drafting the Declaration to the Public (November 7, 1835) in support of a federal Mexican government and separate statehood for Texas. The Consultation then appointed him to translate the Declaration into Spanish. The balance of power at the Consultation had begun to swing towards those who favored separation from Mexico. Zavala realized that a national Mexican revolt against Santa Anna was not in the cards, and when the Convention met at Washington-on-the-Brazos in March 1836, Lorenzo de Zavala was forced to reassess his own beliefs. On March 3 he was among the signers of the Texas Declaration of Independence, an act that would brand him a traitor to his fellow Mexicans to this day. Zavala chaired the section on Powers of the Executive Branch and served on the defense, naval affairs, and flag design committees. On March 17 he was unanimously elected Vice President. Following the adjournment of the Convention, Zavala found himself in frequent disagreement with President David G. Burnet. On April 22, stating his desire to assist the government in a more active capacity, Zavala submitted the first of three resignations. On September 11 he wrote that he expected to be strong enough to attend opening session of the government, but two weeks later, found himself still too ill to attend. On October 14, President Burnet wrote suggesting that both he and Zavala resign their offices so that the newly elected government could be inaugurated at once. Since Congress had not accepted the previous two resignations, Lorenzo de Zavala submitted his third and final resignation dated October 17, 1836. Upon assuming the vice presidency as Zavala’s successor, Mirabeau Lama paid a glowing tribute to the man who had preceded him as the second officer of the republic (Venable, 41). He asserted that throughout his life Zavala had been the â€Å"unwavering and constant friend of†¦free government. † (Venable, 41) In closing, he expressed the wish that â€Å"the evening of his days† might be as â€Å"tranquil and happy as the measure of his life had beem useful and honorable. (Venable, 42) On November 15 Lorenzo de Zavala died after contracting pneumonia, the result of a northern blowing in causing his boat to flip over and throwing him into the cold water on Buffalo Bayou. Lorenzo de Zavala was a person remembered for his strong political views, he never gave backed down from his beliefs and because of this he is note d for being one of the many heroes in the Texas Revolution. I picked Lorenzo De Zavala, because I wanted to write about someone that played an important role of the history of Texas.